Terms and Conditions
These terms apply to the sale of goods from Grizzly Games to consumers. Consumer purchases are governed by Norwegian law, including the Consumer Purchases Act, the Contracts Act, the Cancellation Act and the E-commerce Act. These laws give you mandatory rights, and these terms do not limit them. If the Norwegian and English versions differ, the Norwegian version applies.
1. The agreement
The agreement consists of these terms, the information given in the ordering process and any specially agreed terms. In case of conflict, specially agreed terms take precedence, as long as they do not conflict with mandatory law.
2. The parties
Seller: (oppdateres), organisation number (oppdateres), (oppdateres). Email: (oppdateres), phone: (oppdateres).
Buyer: the consumer placing the order.
3. Prices
The price stated for the item is the total price the buyer pays. Alle priser er oppgitt i norske kroner (NOK) og er totalpriser. Selger er foreløpig ikke registrert i Merverdiavgiftsregisteret, og det beregnes derfor ikke merverdiavgift (MVA). Shipping costs are shown before the order is confirmed and added to the total at checkout. The buyer pays nothing that was not stated before the purchase.
In the event of obvious errors in price or product information that the buyer should have understood, the seller is not bound by the error. The buyer will be informed and any payment refunded.
4. Conclusion of the agreement
The agreement is binding for both parties once the buyer has submitted the order. It is not binding if there was a typing error in the seller’s offer that the buyer realised or should have realised.
5. Order confirmation
When the seller has received the order, an order confirmation is sent by email. The buyer should check that it matches the order.
6. Payment
See payment terms for payment methods. For card payments, the amount is reserved when you order and charged on the day the goods are dispatched. The seller may require payment from the time the goods are dispatched.
7. Delivery
Delivery has taken place when the buyer, or the buyer’s representative, has taken possession of the goods. If no delivery time is stated, delivery must take place without undue delay and no later than 30 days after the order. Goods are delivered to the address in Norway given by the buyer. See shipping policy.
8. Risk
The risk for the goods passes to the buyer when the buyer, or the buyer’s representative, has received the goods in accordance with section 7.
9. Right of withdrawal
The buyer has a 14-day right of withdrawal under the Cancellation Act. Read about the deadline, procedure, withdrawal form and liability for reduced value on the right of withdrawal page.
10. Delay and non-delivery
If the seller does not deliver, or delivers late, the buyer may under the Consumer Purchases Act withhold payment, demand delivery, cancel the agreement and/or claim compensation. The buyer should notify the seller within a reasonable time.
11. Defects – complaints
If the goods are defective, the buyer may complain within a reasonable time after discovering the defect. The deadline is two years, or five years for goods meant to last considerably longer. See complaint rights.
12. Seller’s rights if the buyer is in breach
If the buyer does not pay or otherwise fulfil the agreement, the seller may withhold the goods, demand fulfilment, cancel the agreement and claim compensation under the Consumer Purchases Act. If unpaid goods are not collected, the seller may charge a fee covering the seller’s actual costs of delivering the goods.
13. Warranty
A warranty given by the seller or manufacturer gives the buyer rights in addition to mandatory law. A warranty never limits the buyer’s right to complain or make claims for delay or defects.
14. Collectible products
- Booster pack contents are random. The seller does not guarantee specific cards in sealed products.
- Single cards are sold in the condition stated on the product page. Graded cards are sold with the grading company, grade and certification number stated on the product page.
- The seller is an independent retailer and is not affiliated with The Pokémon Company, Nintendo, Creatures Inc. or GAME FREAK inc.
15. Personal data
How we process personal data is described in our privacy policy.
16. Disputes
Complaints should be sent to the seller within a reasonable time. The parties will try to resolve disputes amicably. If this fails, the buyer can contact the Norwegian Consumer Council (Forbrukerrådet) for mediation, by phone +47 23 400 500 or at www.forbrukerradet.no. Cases not resolved by mediation can be brought before the Consumer Disputes Commission (Forbrukerklageutvalget).