Returns and Refunds
We want you to be happy with your purchase. Here is an overview of when and how you can return items and get your money back. The rules are based on the Norwegian Cancellation Act and Consumer Purchases Act and do not limit your statutory rights.
Overview
| Situation | Deadline | Who pays for the return |
|---|---|---|
| You changed your mind (right of withdrawal) | 14 days from the day after delivery | You |
| The item is damaged, defective or wrong (complaint) | Within a reasonable time after you discovered the defect, at the latest 2 years (5 years for goods meant to last considerably longer) | We do |
| The parcel is lost in transit | Contact us as soon as possible | We do |
How to return
- Contact us at (oppdateres) with your order number and what the matter concerns. For damage or wrong items, attach photos.
- Pack the item well. Sealed products should be packed so the seal is not damaged in transit.
- Send the item to: (oppdateres). For complaints we arrange the return with you so you do not pay for shipping.
Refunds
- Withdrawal: We refund the purchase price and the cost of standard delivery no later than 14 days after receiving your notice. We may wait until we have received the item or proof that it has been sent.
- Complaint: If the purchase is cancelled, we refund the full price including shipping. For a price reduction, we refund the reduction.
- Refunds go to the payment method used for the purchase. It may take a few business days before the amount appears in your account, depending on your bank or payment provider.
Opened and sealed products
The right of withdrawal also applies to sealed products. If the seal has been broken or booster packs opened, you may be liable for the reduction in value, which we then deduct from the refund. Read more under right of withdrawal.
Wrong or damaged item
If you received the wrong item, or the item was damaged on delivery, we fix it at no cost to you: a replacement, a price reduction or a refund. See complaint rights.